PayMore delivers consistent, licensed in-store music and audio at scale
Rockbot brings valuable music streaming and customization options to PayMore, creating a lively, welcoming atmosphere that enhances the in-store experience for customers.
Scott Fermaglich
Executive Director, PayMore
Challenge
As PayMore expanded, its in-store audio became more noticeably inconsistent, unprofessional, and legally risky, with employees using personal phones and Bluetooth speakers for music. Music would cut out when staff left for breaks, and unlicensed or explicit songs could play through personal devices. PayMore needed a centrally managed music solution that would ensure clean, on-brand playlists across all locations with minimal corporate oversight.
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Solution
PayMore chose Rockbot for its ease of use and centralized control over music and scheduling. Rockbot quickly launched a professional, fully licensed music solution purpose-built for retail, delivering consistent brand standards across every store through centrally managed playlists and automated scheduling – with no reliance on employee devices. To better serve customers and staff in markets with large Spanish-speaking populations, Rockbot also deployed Spanish-language audio messages in key locations, played 13,600+ times in the past year to support inclusive, accessible in-store communication.
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