CASE STUDY

Oxford Collection delivers a consistent guest experience with Rockbot

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Rockbot has become part of how we deliver a cohesive sensory experience across our hotels. Consistency in sound is vital and Rockbot has helped us execute that reliably and at scale.

Francis Nunziata
VP of Information Technology

Overview

Oxford Collection is a boutique hotel group managing a portfolio of luxury properties across Oregon, Washington, California, and Idaho. After struggling to manage multiple competing music platforms across properties, Oxford Collection partnered with Rockbot to centralize operations – eliminating PRO compliance overhead, reducing support tickets, and delivering a consistent guest experience from arrival to checkout.

Challenge

As Oxford Collection grew, managing music across properties became increasingly complex — every location had its own pricing structure, hardware requirements, and administrative overhead. Maintaining compliance with Performing Rights Organizations including ASCAP, SESAC, BMI, and GMR added significant burden to an already stretched IT and operations team.

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Solution

Oxford Collection partnered with Rockbot to replace multiple point solutions with a single, centralized platform. One dashboard gave the corporate team visibility and control across all properties, with the ability to curate music aligned to brand standards while preserving each property's individual character. Critically, Rockbot's built-in PRO licensing coverage freed the IT and operations team from a significant administrative headache.

Oxford Collection sets the tone for every stay with Rockbot

On track to stream nearly 98,500 hours of music in 2026 – an 82% increase in three years.

Measurable reduction in music-related support tickets

PRO compliance across ASCAP, SESAC, BMI, and GMR streamlined

Staff empowered to manage playlists while maintaining brand guardrails

Consistent audio experience from arrival to checkout

By partnering with Rockbot, Oxford Collection stopped having to manage music vendor by vendor, property by property. What began as a fix for compliance overhead at a single location in 2021 has become a solution embedded in how Oxford Collection operates across nine properties – from arrival to checkout. Audio is often the first thing a guest notices, and today, consistent sound is part of how Oxford Collection sets the tone for every stay.

Rockbot has become part of how we deliver a cohesive sensory experience across our hotels. Consistency in sound is vital and Rockbot has helped us execute that reliably and at scale.

Francis Nunziata

VP of Information Technology