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CASE STUDY

Altitude Trampoline Park simplifies music and media operations with Rockbot

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Rockbot has helped us create a lively, engaging atmosphere across our parks while staying fully licensed. Our guests are entertained from the moment they walk in.


Joseph Steen
VP of Technology, Altitude Trampoline Park

Overview

Altitude Trampoline Park is a leading indoor playground company offering over 30,000 square feet of family fun and recreation at locations worldwide. By partnering with Rockbot to reimagine sound and signage across more than 50 locations, Altitude has dramatically improved customer experience, operational efficiency, and marketing ROI as its franchise network expands.

Challenge

Altitude is growing fast, but managing music licensing across franchises was complicated and costly. Staff handled announcements manually via live microphone announcements, taking time away from delivering great guest experiences. And with limited ways to promote parties and memberships in-park, the company was missing opportunities to boost revenue while maintaining the energetic, family-friendly atmosphere that defines the Altitude experience.

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Solution

Altitude consolidated music, messaging, and digital signage into one platform that delivers a consistent, engaging in-park experience across every franchise. The system delivers fully-licensed music, automates wristband and safety announcements and standardizes promotions through audio messaging and digital signage. Rockbot’s team also created more than 350 custom, on-brand messages to keep communications clear, timely, and consistent.

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Altitude delivers consistent, high-energy guest experiences

Music programming grew 868%, with a 232% larger catalog powering a lively, fully licensed atmosphere.

Rockbot produced 350+ custom audio announcements for operations and promotions.

More than 10,000 hours of scheduled audio messages standardized communication.

Digital signage delivered 36,440+ hours of on-brand TV content.

Consistent, on-brand media across music, audio, and TV improved customer and employee satisfaction.

Altitude partnered with Rockbot for a multi-site media solution to replace multiple vendors that offered less support at higher cost. Rockbot's comprehensive platform provides a reliable, branded atmosphere with licensed music, automated messaging, and digital signage. This transformation, supported by Rockbot's expert team, has boosted customer satisfaction, repeat visits, and revenue – including party and membership sales. Today, the platform powers more than 20,000 hours of music each month across Altitude’s expanding franchise network.
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Rockbot has helped us create a lively, engaging atmosphere across our parks while staying fully licensed. Our guests are entertained from the moment they walk in.

Joseph Steen

VP of Technology, Altitude Trampoline Park

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